City and Guilds Advanced Diploma in Front Office Management Course at Francistown College of Education (FCTVE)

City and Guilds Advanced Diploma in Front Office Management Course at Francistown College of Education (FCTVE)

What is Front Office Management?

The front office refers to the department in a company that directly faces customers or clients. The manager of the front office is responsible for setting and enforcing standards that directly influence customer experience.

Certificate (1 year)
• Safety at Work
• Customer Service in Hospitality and Catering Industry
• Introduction to Equipment used in Reception
• Provide Information to Guests
• Store and Handle Guests Property
• Introduction to the Hospitality and Catering Industry
• Reception Service Principles
• Reception Services Principles II
• Book Accommodation for Guests
• Handling Cash & Guests Accounts
• Arrival and Departure Services
Advanced Diploma (1 year)
• Maintain A Healthy Safe & Secure Working Environment
• Supervise Customer Service
• Supervise Staff Training
• Supervise Front Office Operations
• Supervise Cash Handling Operations
• Principles of Supervising and Leading Teams
• Reception and Front Office Services Principles
• Resource Management

Diploma (1 year)
• Reception Office Skills
• Customer Service Skills in Accommodation Services
• Promote Products and Services to Guests
• Safe at work

Career Opportunities in this field include: Front Office Supervisor in Hospitality or any business, Customer Service Supervisor, Team Leader, Cashier, Relationship Supervisor in the Banking Industry to name a few.