Collections Officer (1 Year Contract) Job Vacancy at Letshego Botswana Feb, 2023
Closing Date: Monday, February 13, 2023
Location of the Job:
Gaborone, Botswana
A job vacancy has arisen within the Letshego Botswana tenable in Gaborone for the above-mentioned position reporting to the NPL Recoveries Manager, the details of the role are outlined below:
Purpose of the Job:
The Collections Agent is required to call defaulting clients and negotiate repayment of arrears, maximizing client retention and increasing profits.
Key Accountabilities:
- Ensure adherence to all policies and procedures
- Demonstrate self-discipline and adherence to objectives as may be communicated from time to time.
- Call clients in accordance with strategy
- Achieve set targets, daily , weekly and monthly
- Collection target Reduction targets
- Rehabilitation targets ,Productivity targets
- Ensure client information is updated on every interaction
- Ensure that the client is aware of consequences of non- payment
- Ensure all interactions are documented to ensure good service going forward
- Deliver consistent professional levels of service at all times
- Demonstrate a passion and excellence for the core values of the company
- Decide on the appropriate course of action when arranging payments for escalating queries
Knowledge and Experience Required of Job Holder:
- A Diploma/Degree in Business Administration
- 2-3 years experience in a collections environment
- Knowledge and understanding of Collection systems, methodologies, and credit etiquette
- Experience in a financial institution is an added advantage
Interested employees should forward their applications accompanied by their Curriculum Vitae to the provided email address.
| Closing date for applications: | 13 February 2023 |
| Apply to (email address): | LFSBrecruitment@letshego.com |
| Standard Disclaimer: | Only shortlisted candidates will be contacted |