Customer Service (2 weeks) Short Course at Botswana Wildlife Training Institute (BWTI)

Customer Service (2 weeks) Short Course at Botswana Wildlife Training Institute (BWTI)

What is Customer Service (2 weeks) Short Course ?

Customer service is the direct one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it. Most retailers see this direct interaction as a critical factor in ensuring buyer satisfaction and encouraging repeat business.

Customer Service (2 weeks) Short Course at Botswana Wildlife Training Institute (BWTI)

Customer service training is teaching support staff what they need to know to increase customer satisfaction. It involves coaching and informing agents about your product or service, how to communicate with customers, and how to use support software.6

Frequently Asked Questions

What are the best customer service courses?

Best Customer Service and Support Training Programs

  • HubSpot Academy.
  • Customer Service Training by Alison.
  • Support Professional Training by Service Strategies.
  • Culture of Services: Paradox of Customer Relations by edX.
  • Call Center Customer Service by Universal Class.
  • Customer Service Advantage by Bonfire Training.

What is customer service level 2?

The OCR Level 2 NVQ in Customer Service is for candidates who undertake a customer service role and recognises that employment in the customer service sector involves a diverse range of functions, tasks and activities that are constantly developing and changing.

What are the 7 qualities of good customer service?

Let’s look at how these 7 customer service qualities may help you provide the greatest customer service possible.
Maximize your Interactiveness.
Collect the maximum of Feedback.
Create a Good Exposure.
Build Inclusiveness.
Be the Top of Mind in Communication.
Have Transparency.
Always Do More than Expected.

What is the main objective of customer service training?

The prime objective of customer service is to answer customer questions quickly and effectively, resolve issues with empathy and care, document pain points to share with internal teams, nurture relationships, and improve brand credibility.

What are the 3 main skills in customer service?

Empathy, good communication, and problem-solving are core skills in providing excellent customer service.

What are the 3 important qualities of customer service?

Essentially, the 3 important qualities of customer service center around three “p”s: professionalism, patience, and a “people-first” attitude. Although customer service varies from customer to customer, as long as you’re following these guidelines, you’re on the right track.

What are the qualifications for customer service?

Customer service jobs don’t require any type of formal education. However, candidates should have a high school diploma or GED. Some candidates may have an associate degree or higher in a related field, but work experience and skills are ultimately more important than education credentials for these positions.

What are the 2 types of customers in customer service?

Broadly speaking, there are two types of customers: internal customer and external customer.

What are the duties of customer service?

Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.

How do you treat customers?

10 Tips for Dealing with Customers

  1. 10 Tips for Dealing with Customers.
  2. Listen to Customers. Sometimes, customers just need to know that you’re listening.
  3. Apologize. When something goes wrong, apologize.
  4. Take Them Seriously.
  5. Stay Calm.
  6. Identify and Anticipate Needs.
  7. Suggest Solutions.
  8. Appreciate the Power of “Yes”