Diploma in Accommodation, Operations and Services Course at Botswana College of Engineering and Technology (BCET)

Diploma in Accommodation, Operations and Services Course at Botswana College of Engineering and Technology (BCET)

What is Accommodation, Operations and Services?

Accommodation operations: types of business (hotels, budget, self-catering); guest facilities; design and. decor in different types of accommodation; trends. Structure: organisation of department eg manager, floor supervisors; types of staff eg room attendants, cleaners, linen porters, maintenance, florist.

The Tourism sector is one of the world’s fastest growing industries. AOS is a key part of the Hospitality industry. It is an appropriate hands-on course, designed to equip the student with in-depth knowledge on various aspects of the industry.
With an Advanced Diploma in Accommodation Operations & Services, the graduate will be able to:
• Understand international standards
• Have a keen understanding of the industry from all aspects
• Evolve, evaluate, reason & make rational decisions & informed
choices
• With practical training & intership be marketable in the global
industry
Certiffcate (Duration 1 year)
• Safety at Work
• Cleaning Accommodation
Areas
• Customer Service in Hospitality
and Catering Industry
• Accommodation Services
• Introduction to the Hospitality
Diploma (Duration 1 year)
• Cleaning Accommodation
Areas
• Customer Service Skills in
Accommodation Services
• Provide Linen Services
• Safety at Work
• Accommodation Servicers
• Accommodation Services
Principles
Advanced Diploma (Duration 1 year)
• Maintain A Healthy Safe & Secure Working Environment
• Supervise Customer Service
• Supervise Staff Training
• Supervise Accommodation Services
• Principles of Supervising and Leading Teams
• Maintain Accommodation Services Supplies
• Resource Management in Accommodation Services