Diploma in Accommodation, Operations and Services Course at Botswana College of Engineering and Technology (BCET)
What is Accommodation, Operations and Services?
Accommodation operations: types of business (hotels, budget, self-catering); guest facilities; design and. decor in different types of accommodation; trends. Structure: organisation of department eg manager, floor supervisors; types of staff eg room attendants, cleaners, linen porters, maintenance, florist.
The Tourism sector is one of the world’s fastest growing industries. AOS is a key part of the Hospitality industry. It is an appropriate hands-on course, designed to equip the student with in-depth knowledge on various aspects of the industry.
With an Advanced Diploma in Accommodation Operations & Services, the graduate will be able to:
• Understand international standards
• Have a keen understanding of the industry from all aspects
• Evolve, evaluate, reason & make rational decisions & informed
choices
• With practical training & intership be marketable in the global
industry
Certiffcate (Duration 1 year)
• Safety at Work
• Cleaning Accommodation
Areas
• Customer Service in Hospitality
and Catering Industry
• Accommodation Services
• Introduction to the Hospitality
Diploma (Duration 1 year)
• Cleaning Accommodation
Areas
• Customer Service Skills in
Accommodation Services
• Provide Linen Services
• Safety at Work
• Accommodation Servicers
• Accommodation Services
Principles
Advanced Diploma (Duration 1 year)
• Maintain A Healthy Safe & Secure Working Environment
• Supervise Customer Service
• Supervise Staff Training
• Supervise Accommodation Services
• Principles of Supervising and Leading Teams
• Maintain Accommodation Services Supplies
• Resource Management in Accommodation Services